Privacy Policy - iTrain Safety

Information that is gathered from our visitors

In common with other websites, log files are stored on the web server saving details such as:

• Visitor’s IP address
• Browser type
• Referring page
• Time of visit

Cookies may be used to remember visitor preferences when interacting with Aegis Safety’s website.

When registration is required, the visitor’s email and username will be stored on the server.

How the information is used

The information is used to enhance the visitor’s experience when using iTrain Safety’s website to display personalised content and possibly advertising.

Email addresses will NOT be sold, rented or leased to 3rd parties.

Emails may be sent to inform you of news, our services or offers by us or our affiliates.

Visitor Options

If you have subscribed to one of iTrain Safety’s services, you may unsubscribe by following the instructions which are included in emails that you receive.

You may be able to block cookies via your browser settings but this may prevent you from access to certain features of the website.

Cookies

Cookies are small digital signature files that are stored by your web browser that allow your preferences to be recorded when visiting a website. Also they may be used to track your return visits to the website.

3rd party advertising companies may also use cookies for tracking purposes

Refunds

iTrain Safety complies with Australian Consumer Law in regard to refunds. We are not required to provide a refund if you change your mind about the course that you chose to enrol into. However, we may provide a refund or partial refund in the following circumstances.

Processing of Refunds

All refunds will be processed by the same method that the payment was received (ie. if paid by credit card, the payment will be refunded to the same card).
All applications for a refund are required to be reviewed by an authorised Manager for approval and will only be considered if all other options (e.g. deferral of course, transfer of fees to another course, etc.) have been considered.
Refunds as a result of an error or change by iTrain Safety will be processed within 10 business days; all other refund requests will be reviewed and processed within 30 days.

TERMS FOR REFUNDS WHERE A STUDENT SUBMITS A CANCELLATION OF ENROLMENT REQUEST AND REFUND

Face-to-Face Courses Where the course is delivered entirely face-to-face.	A full refund is permitted if the enrolment is cancelled at least 10 business days prior to commencement. No refund will be provided after 10 business days prior to commencement has passed. No refund will be permitted after course commencement of if student fails to attend on the scheduled commencement date.
Online / External Courses Where the course is delivered entirely online or distance education.	A full refund is permitted if the enrolment is cancelled prior to the commencement date of the first unit and if access to resources has not been provided yet (either online or by post). A 50% refund is permitted if the enrolment is cancelled within 10 business days of the scheduled commencement date of the first unit and if the resources have been returned unused. No refund will be provided after 10 business days prior to commencement has passed. No refund will be permitted after the scheduled course commencement unless the above criteria applies.
Blended Courses Where the course is delivered through a mix of face-to-face and online/distance study.	If the face-to-face component of the course is scheduled to commence first, the refund policy for face-to-face courses applies. If the online/external component of the course is scheduled to commence first, the refund policy for online/distance courses applies.
RPL Applications Where the student requests an enrolment entirely (or predominately) through and RPL pathway.	50% of the total course fee is payable on enrolment, this fee is non-refundable. Fees in excess of the 50% deposit are fully refundable if the enrolment is cancelled within 30 days of commencement or if the student is not eligible for RPL based on the evidence provided. No refund will be permitted if the student fails to provide sufficient evidence to support their RPL application.

TERMS FOR REFUNDS IN OTHER CIRCUMSTANCES

Transaction Error by iTrain Safety e.g. charged the incorrect rate or processed payment twice	A full refund of amounts charged incorrectly is permitted.
Change of Course by iTrain Safety e.g. Change of course location or commencement date	A full refund of training that has not been commenced is permitted. Where training has commenced, a pro-rata refund is permitted where the student is eligible to receive a statement of attainment for the training that has been completed.
Change of Student Circumstances e.g. moved location, changed job or work requirements	No refund will be permitted for these circumstances unless a refund is permitted in another section of this policy.
Extenuating Circumstances e.g. Serious injury or illness not known at the time of enrolment	A partial refund may be permitted for training that has not been commenced. This partial refund will not exceed 80% of the course fees paid. No refund will be permitted for training that has commenced.
Discounted Courses e.g. special offers, promotions and discounts offered by iTrain Safety	Unless specifically stated in the terms and conditions of the discount offer prior to enrolment, discounted courses are subject to the same refund policies as all other courses.
Complaints and Appeals Where the student is not satisfied with the quality of the course or the assessment outcome	A partial refund may be permitted following an investigation of a formal complaint or appeal where it is determined that iTrain Safety have not provided the required level of service. However, if the correct complaints or appeals process is not followed by the student, no refund will be permitted. Note that if a certificate has been issued and a refund is authorised, the certificate will be revoked. Receiving a certificate or a statement of attainment and receiving a refund is not permitted.

Refunds

WHS Nationally Qualified Courses